FAQs
Company FAQs
Q: How are Clean Start and Dermalogica related?
A: Clean Start was researched and developed by the skin health experts at Dermalogica. This means your Clean Start products are backed by over 25 years of skin health results, are held to the same standard, and backed by the same research as Dermalogica products. Clean Start products are free of artificial fragrance or colors, mineral oil, S.D. alcohol, comedogenic and allergy-causing ingredients.
Q: Does Clean Start test on animals?
A: Clean Start was never tested on animals – because it’s just not nice and it’s not something we believe in.
Q: How is Clean Start different from Dermalogica?
A: Clean Start is a brand designed exclusively for teens, rather than a system customized to specific skin conditions such as aging, sensitivity, or oily-prone. The eight, dual-action products help get skin clean, take on issues, and protect skin to help bring it into balance.
Skin care issues first arise as you enter your teen years, and Clean Start is your exclusive system for taking on these skin issues, while developing good habits of skin care that will last a lifetime.
Q: Where are Clean Start products made?
A: Clean Start is native to Southern California, and we are proud to make all our products in Southern California. Having our manufacturing facilities so close to our headquarters allows us to maintain a superior quality standard and level of oversight, and also support the local economy. We ship from Southern California to over 50 countries around the world.
Q: Where is Clean Start sold?
A: Clean Start is available in skin treatment centers, salons, spas, nail salons, and physician’s offices.
Q: How can I become a Clean Start account?
A: If you’re a licensed professional, you can add the Clean Start brand to your business easily – you don’t even need a treatment room! And if you already carry Dermalogica, Clean Start is also available to you.
If you’re interested in more information about carrying Clean Start in your business, click the following link to fill out the required form.
Q: Why does Clean Start not have professional products, or a professional treatment regimen?
A: Clean Start is a retail-based brand, meaning it’s simple to self-select. This positioning will help make Clean Start the most visible and accessible brand for teens.
Q: What are Clean Start’s philanthropic efforts?
A: As part of Dermalogica, Clean Start believes in giving back to the community. In 1999, the Dermalogica Foundation was established to provide charitable contributions to local, "grass roots" organizations that primarily benefit women and children in need with emergent supplies of medical care, shelter, food and clothing. Charities chosen by the Dermalogica Foundation are non-denominational and not supported by any other major sources of funding.